Contact Berry support
For technical issues, purchase questions, privacy requests or feedback, email us with a short description. If an email app does not open, copy the address into your preferred email service.
Support is provided by HONG KONG BLUEBERRY INTELLIGENCE TECHNOLOGY LIMITED (香港一步百理智能科技有限公司).
What to include
- Your Berry account email, if the issue involves an account.
- Your iPhone model, iOS version and Berry version (shown under Settings → About).
- What you were trying to do, what happened and approximately when it happened, including your time zone.
- For a connected-device issue, the device model and firmware version if available.
- A screenshot or short screen recording if useful, with unrelated personal information removed.
Never send a password, login verification code or full payment-card number. Only include recordings or conversation content when you choose to share them and they are necessary to explain the issue.
Account and sign-in
I cannot sign in or receive a verification email
Check the email address, your network connection and the spam folder. Use the most recent verification code and avoid requesting many codes in quick succession. If the problem continues, email support from your account address where possible. Do not send us the code or your password.
I changed phones or reinstalled Berry
Sign in with the same Berry account. Cloud-saved information can load after sign-in, while information that never finished uploading may not be available on a new device. If you have a subscription, also use the Apple Account that made the purchase and select Restore Purchases.
Recordings, Bluetooth and transcription
My Berry device will not connect
Check that the device is charged and nearby, turn on iPhone Bluetooth, and allow Berry to use Bluetooth in iOS Settings. Check whether the device is already connected to another phone. Reopen Berry and try connecting again. If the issue continues, send us the device and app versions.
A recording is missing or has not been transcribed
Check your network connection and whether the app shows an upload or processing error. Keep Berry open while pending work is being delivered. Avoid uninstalling the app or resetting the recording device while a recording is still pending, as locally held data may be lost. Contact us with the approximate recording time and any error shown.
The transcript or AI reply is incorrect
Transcription and AI output can make mistakes, especially with noise, names or ambiguous dates. Check the transcription language in Settings and verify important information before using it. You can report an incorrect response to support without sharing unrelated private content.
Subscriptions and purchases
How do I cancel my subscription?
Open iPhone Settings → your name → Subscriptions → Berry and choose the cancellation option. Apple controls billing and renewal. Read Apple’s cancellation instructions.
Deleting Berry or deleting your Berry account does not cancel a subscription. Cancel separately if you do not want it to renew.
I paid, but Plus is not showing
Check that you are signed in to the intended Berry account and the Apple Account used for purchase. Open the subscription screen and select Restore Purchases. If access is still missing, contact us with the order identifier and purchase date. Redact unrelated billing details.
How do I request a refund?
For an App Store purchase, submit the request through Apple. Eligibility and processing are determined by Apple’s policies and applicable law. Read Apple’s refund instructions.
Your data and account deletion
How do I download my data?
In Berry, open Settings → Privacy → Download My Data. The export includes the information supported by the in-app export, not necessarily every file or operational record. Email us if you need additional information or cannot access your account.
How do I delete my account?
Open Settings → Privacy → Delete Account and follow the confirmation. Review your Apple subscriptions separately before deleting the account. If deletion fails or you need help with remaining information, contact supericzl@gmail.com.
Our Privacy Policy explains retention and deletion. Uninstalling the app is not an account-deletion request.
How do I change permissions?
Use iOS Settings to manage Berry’s microphone, Bluetooth, calendar and notification access. Turning off a permission may disable the related feature; it does not erase previously uploaded information. Calendar events already created may need to be managed in your calendar app.
Policies and terms
Read how we handle information and the conditions for using Berry.